Freats Pilot Program — Frequently Asked Questions
How does ordering work?
You’ll select your groceries online using our Freats ordering system, choosing your preferred delivery time during checkout. You’ll build your box using a cart with a maximum value of $125 in groceries per order.
Is there a cart limit?
Yes — each order has a $125 grocery value limit. You can only add up to $125 worth of food per order.
Can I order multiple times per week?
No. Only one order per household per week is allowed during the pilot period. This helps us serve more households fairly.
How are item limits handled?
Certain popular items will have automatic quantity limits (e.g., max 1 milk, 2 boxes of cereal). If you exceed any limits, the system will automatically restrict quantities during checkout.
What happens if I go over the $125 cart value?
If your cart exceeds $125 in value, only the first items added (in order) will be included in your final box — anything added after the limit will automatically be excluded during order processing.
What happens if I miss my delivery?
If you miss your scheduled delivery or we’re unable to deliver (wrong address, no response), your food will be returned to our headquarters. No refunds or re-deliveries will be offered for missed deliveries.
How long until I receive my order?
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During the pilot: You pick your delivery time, but overall, deliveries will occur within 30 days of ordering as we process all orders in batches.
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Starting 2026, we’ll offer 24–48 hour delivery windows in select cities.
Can I get a refund after ordering?
No — all sales are final once your order is placed. Due to inventory allocation and delivery scheduling, we cannot offer refunds under any circumstances.
Is there a delivery fee?
No extra fees. Your $25 payment covers all groceries and delivery. No tips, no extra charges, no surprises.